Operations Officer - APS 4


Thank you for your interest in this temporary employment opportunity with the Australian Bureau of Statistics (ABS).  

  • APS Level 4 
  • Canberra based 
  • Non-ongoing positions  
  • $64,256 - $72,275 per annum (+ 15.4% Superannuation and allowances)

These positions have rolling start dates from July 2021

About the Australian Bureau of Statistics  

We are Australia’s national statistical agency. We aim to understand Australia’s data needs to inform important decisions about our nation’s future.  

Our strategic priorities are: 

  1. Continue to invest in the production of high-quality data and statistics.
  2. Be a leader in the Australian data landscape.
  3. Demonstrate leadership in data skills and capability building across Australia.
  4. Deliver new data solutions and services.

Learn more about the ABS 

About the Census  

The Census of Population and Housing (Census) is run every five years and is one of the largest and important collections to count the number of people and houses in Australia. The Census collects information about where we live, age, our culture, religion, income, education, living and housing arrangements. The information is used to make important decisions, such as government funding, input into policy-making and electoral boundaries.  

The next Census will be held on 10 August 2021. To learn more about the Census visit here. 

About the Role   

Field Operations Management (FOM) team works collaboratively with all other teams in the 2021 Census program. The FOM team is responsible for the day-to-day management of field operations, allocating work to field staff, resolving issues and providing support to field staff as they undertake their work. 

Roles are available across several sub-teams that support FOM activities. In these roles, you will provide timely and effective support to ensure the success of 2021 Census field operations. 

Key Duties 

You may be required to do some, or all of the following:  

  • Provide workload, procedural, Work Health and Safety (WHS) and/or technical help to Census field and office staff.  
  • Relay important information between field staff and the Field Operations Management team. 
  • Escalate complex queries, issues and incidents to the appropriate team. 
  • Undertake performance management of field staff as required. 
  • Log all phone interactions with field staff into a central database. 
  • Support the creation, allocation and progress monitoring of workloads to field staff within their work areas. 
  • Provide support in monitoring a range of operational intelligence to ensure Census targets and objectives are met. 
  • Provide regular feedback regarding status updates and emerging issues to your team and supervisor. 
  • Contribute to the ongoing review and updating of process and procedures. 
  • Provide high level support to field staff regarding engagement and access arrangements with establishments (such as, but not limited to, hotels, hospitals, nursing homes, caravan parks, secure apartment buildings). 
  • Coordinate the collection and reallocation of materials from field staff and support logistics requests. 
  • Support exception analysis of field staff pay claims. 
  • Support the booking, payment and management of travel for field staff. 
  • Support the identification, payment and booking of suitable venues for field staff training sessions. 
  • Support the development of training packages for office based and field staff. 
  • Support the review and delivery of face to face training for office-based and field staff. 
  • Support management of response to incidents and crises, including the submission of relevant WHS incident reports.  
  • Ensure high levels of confidentiality and security of Census information and materials. 
  • Undertake a combination of procedural, operational and administrative duties. 
  • Contribute to the progressive and final evaluation of Census operations for your work area. 
  • Other duties as required. 

Essential Requirements  

Due to the nature of Census operations, there may be times when you will be required to work variable hours, including weekdays, evenings and weekends. You must also have the ability to move quickly between processes and tasks, and work in a busy, fast paced operational environment with tight deadlines. 

You must have an ability to understand and comply with: 

  • ABS policy and guidelines; and  
  • APS Values and APS Codes of Conduct.  

Skills and Attributes 

We are looking for individuals who: 

  • Are highly motivated to deliver outcomes within a dynamic and complex environment. 
  • Demonstrated ability to apply analytical thinking to support timely, evidence-based decision making that are aligned to agreed outcomes 
  • Are able to demonstrate good judgement and support their supervisor to inform decision making.  
  • Are able to support their supervisor to work with others to deliver results. 
  • Take a collaborative approach to tackling team tasks and working with other stakeholders to deliver the best possible results. 
  • Good oral and written communication skills. 
  • Have good interpersonal, customer relations and communication skills. 
  • Have the ability and confidence to provide coaching to field staff. 
  • Have the ability to quickly acquire the skills to use a range of office systems and applications. 
  • Have the ability to follow direction and procedures. 
  • Have a willingness to travel to various work areas (as required), which may include urban, regional  or remote areas. 

Skills and experience in one or more of the following areas is preferable 

  • Recruitment  
  • Training 
  • Travel management 
  • Logistics (management of the movement of material and equipment) 

Work Health and Safety 

While at work, you must exercise duty of care by: 

  • Taking reasonable care for you own health and safety. 
  • Taking reasonable care that your actions or omissions do not adversely affect the health and safety of others. 
  • Complying, so far as reasonably able to, with any reasonable instruction given by the ABS to allow the ABS to comply with WHS laws.  


Training will be delivered online, face to face and on the job.  The training will cover all aspects of the role, including systems WHS training.  

Further information about training will be provided to successful applicants. 


To become a FOM team member, you must meet the following eligibility requirements: 

  • Australian citizenship – You must be an Australian Citizen or have the legal right to work in Australia. Evidence will be required during pre-employment screening.  Preference will be given to Australian citizens. 
  • Character checks – If you are found suitable for employment, you will be required to undergo a number of pre-employment checks which will include an identity check, and national police check. 
  • Health Self-assessment – As part of your application, you are required to complete a health self-assessment to demonstrate you are fit and able to safely perform the role. 

Salary and Conditions 

The terms and conditions of your employment are in accordance with the Australian Bureau of Statistics Enterprise Agreement 2019.